Your online reputation is your most valuable business asset — and your most vulnerable. We build AI-powered reputation systems with human oversight that generate positive reviews, respond professionally, and protect your brand 24/7.
SGD 3,600/mo · Semi-automated + human oversight
Here's a number that should keep every Singapore business owner up at night: 90% of consumers read online reviews before visiting a business. Not some consumers. Not tech-savvy millennials. Nine out of ten people who might buy from you will check your reviews first. And what happens next determines whether they become your customer — or your competitor's.
A business with 4.5 stars and 200+ reviews signals trust, quality, and reliability. A business with 3.8 stars, a handful of reviews, and unanswered complaints signals neglect. The math is brutal: a single star increase on Google Business can increase revenue by 5-9%. A single unanswered negative review can drive away up to 22% of potential customers. This isn't soft brand sentiment — this is hard revenue sitting on the table.
Yet most businesses in Singapore treat their online reputation as an afterthought. They respond to reviews sporadically — or not at all. They have no system for generating positive reviews from happy customers. When a negative review hits, they either panic, ignore it, or fire off a defensive response that makes things worse. Meanwhile, their most successful competitors have been quietly building reputation machines that generate a steady stream of 5-star reviews and handle every negative review with surgical precision.
We've been operators. We've watched businesses lose thousands of dollars in revenue because of a few unanswered reviews. We've seen companies struggle to recover from reputation crises that could have been prevented with basic monitoring. That's why we built CoreBits — to give Singapore businesses the same reputation management infrastructure that global brands have, powered by AI but always supervised by humans who understand nuance.
Every day without a reputation strategy is a day you're losing customers to competitors with better reviews. The gap compounds over time — businesses with strong review profiles attract more customers, which generates more reviews, which attracts even more customers. If you're not actively building your review profile, you're falling behind.
Most businesses either don't respond to reviews, respond too slowly, or respond poorly. An unanswered review tells customers you don't care. A generic "Thank you for your feedback" response tells them you're not paying attention. We craft thoughtful, personalised responses to every single review — positive and negative — with AI speed and human quality.
Without monitoring, a reputation crisis can spiral before you even know it exists. A viral negative review, an unhappy customer's social media rant, or a competitor's smear campaign can devastate your business overnight. Our 24/7 monitoring catches issues in real time, giving you the chance to respond before damage spreads.
We don't fully automate your reputation — because robotic responses damage trust. We combine AI efficiency with human oversight for responses that feel genuine and protect your brand.
Let us be direct about something: fully automated review responses are a terrible idea. We've seen businesses deploy chatbot-style auto-responders that thank customers for "negative feedback" with the same cheerful template. Customers aren't stupid. They know when they're talking to a bot, and it makes your brand look worse, not better. That's not reputation management — that's reputation damage on autopilot.
Our approach is fundamentally different. We use AI to draft intelligent, contextual review responses — then a human reviews, edits, and approves every single one before it's published. The AI handles the heavy lifting: analysing sentiment, identifying key issues, and generating thoughtful draft responses in seconds. The human provides the judgment: ensuring the tone is right, the response addresses the actual concern, and nothing goes out that could harm your brand. This semi-automated approach gives you the speed of AI with the authenticity of human communication.
The best defence against negative reviews is an overwhelming volume of positive ones. Most happy customers don't leave reviews unless you make it easy and ask at the right time. Our review generation system solves this with automated follow-up sequences triggered after positive customer interactions. We time the ask perfectly — close enough to the experience that the customer remembers the details, but not so immediately that it feels pushy. We provide frictionless review links and gentle multi-step nudges that dramatically increase response rates. Most clients see a 3-5X increase in monthly review volume within 90 days. That's not just vanity — it's a competitive moat that makes your business the obvious choice when customers are comparing options.
Negative reviews aren't the enemy — unanswered negative reviews are. A thoughtful response to a negative review can actually build trust with potential customers who read it. It shows you care, you take feedback seriously, and you're committed to making things right. Our negative review protocol is surgical: we acknowledge the issue, apologise where appropriate, offer a resolution path, and take the conversation offline before it escalates publicly. For reviews that violate platform guidelines (fake reviews, competitor attacks, inappropriate content), we handle the flagging and removal process. The goal isn't to eliminate negative feedback — it's to demonstrate that your business responds with professionalism and integrity.
Google Business Profile is the most important review platform for Singapore businesses. It's the first thing people see when they search your business name, and review quality directly impacts your local SEO rankings. We optimise every aspect of your Google Business review profile: response rate, response time, keyword-rich responses that boost local SEO, review volume and velocity, and overall star rating improvement. Our clients' Google Business profiles become their single most powerful marketing asset — a constantly updated showcase of social proof that converts searchers into customers.
Your reputation doesn't sleep, and neither does our monitoring system. Our AI scans Google, Facebook, TripAdvisor, industry review sites, social media platforms, news articles, and forums for any mention of your brand — 24 hours a day, 7 days a week. When something surfaces that needs attention, you're alerted immediately. We categorise mentions by sentiment (positive, neutral, negative) and urgency, so you always know the state of your brand perception. This early warning system means you can address issues before they become crises, celebrate wins as they happen, and maintain a clear picture of how the market perceives your business.
Most businesses think of reputation management as damage control. We think of it as revenue generation. A strong review profile doesn't just protect you from losing customers — it actively wins you new ones. When your business has hundreds of positive reviews, fast response times, and professional handling of any complaints, you create an irresistible trust signal that accelerates every stage of the buyer's journey. Combined with social media marketing, your reviews become powerful social proof that amplifies paid campaigns. Reputation management isn't a cost — it's one of the highest-ROI investments you can make.
Limited spots available. We take on a select number of clients to ensure dedicated attention and maximum results.
SGD 3,600/mo · 90-day results guarantee · Application takes 2 minutes
Apply for Reputation Management →We conduct a comprehensive audit of your current online reputation across all platforms — Google, Facebook, TripAdvisor, industry sites, social media, and forums. We analyse your review volume, average rating, response rate, sentiment trends, and competitor benchmarks. You'll know exactly where you stand and where the gaps are.
We build your reputation management playbook — response templates tailored to your brand voice, escalation protocols for negative reviews, review generation workflows, and monitoring rules. Every scenario is anticipated and planned for so nothing catches you off guard.
We begin responding to every existing unanswered review and set up real-time monitoring for new reviews. AI drafts responses, human editors approve them, and they're published — typically within 4-12 hours of the review appearing. Your review profile immediately starts looking more active and engaged.
We deploy automated review generation sequences — follow-up emails and SMS triggered after positive customer interactions, with optimised timing, easy review links, and multi-step follow-ups. The steady stream of positive reviews begins within weeks and compounds month over month.
We optimise your Google Business Profile for maximum visibility and conversion — keyword-rich review responses, complete profile optimisation, photo management, Q&A monitoring, and post scheduling. Your GBP becomes your most powerful local marketing asset.
24/7 brand monitoring, daily review response management, monthly reputation reports with sentiment analysis, strategy adjustments based on data, and proactive reputation building. We track your star rating, review velocity, sentiment trends, and competitive position — then optimise every month for continuous improvement.
SGD 3,600/mo — complete reputation protection and growth, powered by AI with human oversight.
When we deploy our semi-automated reputation management system, the results compound month after month. Here's what our clients typically experience.
AI drafts responses at speed. Humans review and approve for quality. Every response sounds authentic and on-brand because a real person checks it. You get the efficiency of automation without the reputation risk of robotic replies.
We take on a select number of clients so we can go all-in on your growth. Your strategies, insights, and competitive intelligence stay protected. We're not a volume agency — we're a revenue partner.
We don't just protect your reputation — we turn it into a revenue driver. More positive reviews mean more trust, more clicks, more conversions. We measure reputation management success by the revenue impact it creates, not just the star rating.
In Singapore's competitive market, your online reputation is often the deciding factor between you and your competitors. When two businesses offer similar products at similar prices, the one with better reviews wins — every single time. Reputation management isn't a nice-to-have. It's a fundamental business asset that compounds in value over time.
Think of every positive review as a permanent salesperson working for your business. It's there 24/7, convincing potential customers that you're trustworthy and deliver results. The more reviews you have, the larger your sales team. The better your responses, the more professional your team looks. That's the compound power of reputation management done right. And with our semi-automated system, it runs with minimal effort from you while delivering maximum impact.
Combine reputation management with our other services for maximum revenue impact.
Supercharge your local visibility with SEO that puts you in the Google Map Pack. Strong reviews + local SEO = unstoppable local presence.
Learn More →Amplify your positive reviews and social proof across social platforms with revenue-driven sequence ad campaigns.
Learn More →Showcase your stellar reviews on a conversion-optimised website that turns visitors into customers.
Learn More →Our reputation management service starts at SGD 3,600 per month. This includes semi-automated review response management, review generation campaigns, negative review handling, Google Business optimisation, multi-platform monitoring, and monthly reporting. It's one of the highest-ROI marketing investments because strong reviews drive revenue across every channel.
No — and intentionally so. Our AI drafts thoughtful, contextual review responses, but every single response goes through human review before publishing. Fully automated responses sound robotic, can misread sentiment, and risk damaging your brand. Our semi-automated approach gives you AI speed with human judgment and authenticity.
We can flag reviews that violate platform guidelines (fake reviews, spam, inappropriate content) for removal. However, most legitimate negative reviews cannot and shouldn't be removed. Instead, we respond professionally, resolve the issue, and bury negative reviews under a steady stream of genuine positive ones. A well-handled negative review actually builds trust with potential customers.
We implement systematic review generation campaigns — automated follow-up sequences triggered after positive customer interactions, with frictionless review links, strategic timing, and gentle multi-step nudges. Happy customers often don't think to leave reviews unless asked at the right moment. Our system makes it easy and natural. Most clients see a 3-5X increase in monthly review volume within 90 days.
We monitor Google Business Profile, Facebook, TripAdvisor, Yelp, industry-specific review sites, social media mentions (Instagram, TikTok, Twitter), news articles, and forums. Our AI-powered monitoring catches every mention of your brand across the internet in real time. Nothing slips through the cracks.
You'll see immediate improvements in review response times from day one. Review volume typically increases within 30-60 days as generation campaigns take effect. Meaningful shifts in your overall rating and profile usually happen within 90 days. Reputation management compounds over time — the longer you invest, the stronger your competitive moat becomes.
Strong reviews amplify everything else you do. Local SEO rankings improve with more positive reviews. Social media ads convert better when backed by social proof. Your website converts higher when visitors see 4.8 stars and hundreds of reviews. Reputation management is the multiplier that makes every other marketing channel more effective. Check our pricing page for bundled packages.
90% of customers check reviews before buying. Make sure what they find converts them — not scares them away. Apply now to secure your spot.
SGD 3,600/mo · SGD 100K+ annual revenue required · Application takes 2 minutes